FAQ

Most frequent questions and answers

POP Studio is a home based studio salon in New Palestine.  I will provide you with a street address upon booking an appointment.

Here is my recommendation on the frequency of hair services:

Haircut: 3 – 12 weeks

New Growth Touch Up:  4 – 6 weeks

Balayage:  10 – 12 weeks

Foils/Highlight: 6 – 8 weeks

Gloss/Toner:  3 – 8 weeks

Conditioning Treatment:  Any time between services or as an add on to a service

Extensions:  Move up 6 – 8 weeks

POP Studio follows the Indiana State Board of Health and CDC guidelines for hair salons.  A mask is optional in Hancock County, however, I personally will continue to wear a mask for your additional protection.  Occupancy numbers are never an issue since this is a private studio.  Social distancing is observed whenever possible.  All sanitary guidelines are followed in accordance with the Indiana State Board of Cosmetology.  I ask that you reschedule with as much notice as possible if you have any symptoms of illness.  Together, we can decide when it is safe to reschedule, based on your individual scenario. 

POP Studio has a 24 hour cancellation policy.

If an appointment is cancelled or rescheduled without a minimum of 24 hours notice a $25 rebooking fee will be added to your next service.

 

 

If you do not show up for a scheduled appointment, a fee of 50% of the missed service will be added to your next service cost.

 

I fully stand behind the work that I do.  I DO NOT give refunds for services, however, I will do everything in my power to make you happy.  I want you to love your hair.  I ask that you reach out within 7 days of your service so that we can find a time to make adjustments.  I cannot make adjustments in the case of color change or fading if you are not purchasing and using my professional products at home as part of your maintenance.

If you are not happy with the performance of any product purchased from POP Studio, you may return it for a full refund within 7 days of purchase.  Within 14 days the product may be switched out for something different as long a no more than 1/4 of the product has been used.  I will gladly replace a product if it is defective.

It is always best to arrive to your appointment with clean, dry hair styled as usual.  It is helpful for me to see how you normally style your hair.  Dirty hair with product build up can affect the performance of hair color and alter the intended result.  I suggest that you do not shampoo aggressively before a color appointment as it could cause irritation to your scalp. 

Please let me know if you are running late.  If you are more than 10 minutes late, you may need to reschedule your appointment depending on your service scheduled and my schedule.  If rescheduling is needed, a $25 rescheduling fee will be added to your next appointment. 

I prefer that you come alone to your appointment.  I would like you to have my full undivided attention.  POP Studio is a hazardous environment for infants and young children.  If children do accompany you to your appointment, I ask that they be old enough to sit alone unattended.  It is dangerous for infants and children to be held during your service and will not be permitted.  Another adult is welcome to visit with you, if you choose. 

Please contact me!  I would love to help!  I am reachable by phone, text and email during normal business hours.  You may also schedule a complimentary consultation so that we can discuss what you need in person.

Still have a Question? Just Ask! I would love to help!

Contact Nikki